Sales Policy

Effective Date: January 8, 2025

At Lunamavel, we are committed to providing excellent service and a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions that govern the sale of products through Lunamavel.com. By purchasing from our website, you agree to the following terms:

1. Product Availability

  • Stock Availability: We strive to keep all products in stock, but availability may change due to demand, inventory updates, or other factors. In case an item is out of stock, we will notify you as soon as possible and offer alternatives or a refund if the item cannot be restocked in a reasonable timeframe.

  • Limited Quantities: Certain items may be available in limited quantities. We reserve the right to limit the number of items purchased per customer for inventory management purposes or to ensure availability for other customers.

2. Pricing

  • Price Accuracy: We make every effort to ensure that the prices displayed on Lunamavel.com are accurate and up to date. However, in the event of a pricing error, we reserve the right to cancel or modify any orders placed at the incorrect price. If you have already placed an order and a pricing error is detected, we will contact you to notify you of the change and offer you the option to confirm the order at the corrected price or cancel it for a full refund.

  • Currency: All prices are displayed in USD (United States Dollars), unless stated otherwise.

  • Taxes: Sales tax will be applied to orders based on your shipping address and applicable tax laws. The tax amount will be calculated and displayed at checkout before finalizing your purchase.

3. Order Process

  • Order Confirmation: Once you place an order on Lunamavel.com, we will send you an order confirmation email. This email confirms that we have received your order but does not constitute an acceptance of your order. The acceptance of your order and the formation of the contract between us occurs when we ship your order and send you a shipment confirmation email.

  • Order Cancellation: Orders may be canceled by the customer prior to shipment. To cancel your order, contact our customer service team at info@lunamavel.com or 567-243-3218 as soon as possible. After shipment, the order can no longer be canceled, but you can initiate a return once the product is received.

  • Payment Processing: We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment methods. Payments are processed securely via trusted payment gateways.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including standard and expedited shipping, depending on your location and preferences. Shipping charges will be calculated at checkout based on the weight of your order and delivery address.

  • Delivery Time: Delivery times may vary depending on your location, shipping method chosen, and product availability. Estimated shipping times will be provided at checkout. Please note that these are estimates, and delays can occur due to factors such as weather, customs, or carrier issues.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

5. Return and Refund Policy

  • Returns: If you are not satisfied with your purchase, you can return eligible items within 30 days of the delivery date. Items must be in new, unused condition with all original tags and packaging intact. For more details on how to return an item, please refer to our Refund and Returns Policy.

  • Refunds: Upon receipt and approval of your return, we will issue a refund to the original payment method. Please note that shipping charges are non-refundable, except in cases where the item is defective or the wrong item was shipped.

  • Exchanges: If you wish to exchange an item for a different size or product, we recommend returning the original item for a refund and placing a new order for the replacement.

6. Sales Promotions and Discounts

  • Discount Codes: From time to time, we may offer promotional discounts or sales events. These promotions will be subject to specific terms and conditions, such as expiration dates and applicable product categories. Discount codes must be applied during checkout to receive the discount.

  • Limitations: Promotions cannot be combined with other offers, and only one discount can be applied per order unless explicitly stated otherwise. Promotions are non-transferable and have no cash value.

  • Sale Items: Sale items are subject to limited availability and may not be eligible for returns or exchanges, except in cases where the item is defective.

7. Customer Service and Support

  • Customer Support: Our dedicated customer service team is available to assist you with any questions regarding products, orders, returns, or other inquiries. You can reach us by email at info@lunamavel.com or by phone at 567-243-3218 during our regular business hours.

  • Feedback: We value your feedback and strive to improve our products and services. Feel free to contact us with any suggestions, concerns, or comments about your shopping experience.

8. Limitation of Liability

To the fullest extent permitted by law, Lunamavel is not liable for any indirect, incidental, special, or consequential damages arising from your purchase, use, or inability to use any of our products. Our liability will be limited to the total amount you paid for the product in question.

9. Governing Law

This Sales Policy and all transactions are governed by the laws of the State of Ohio, United States, without regard to its conflict of law principles. Any disputes related to this Sales Policy will be resolved in the courts of Ohio.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this page regularly to stay informed of any updates.

If you have any questions or need assistance, please don’t hesitate to reach out to us at:

  • Email: info@lunamavel.com
  • Phone: 567-243-3218
  • Address: 15 Langtown Road, Toledo, Ohio, United States

Thank you for shopping with Lunamavel! We are committed to providing you with a great shopping experience.