Payment Policy

Effective Date: January 8, 2025

At Lunamavel, we strive to provide a secure, convenient, and seamless shopping experience for our customers. This Payment Policy outlines the terms and conditions related to the payment methods we accept, payment processing, and billing information when purchasing products through Lunamavel.com.

By placing an order with us, you agree to the terms set forth in this Payment Policy.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure that your purchase experience is as convenient as possible. The following payment methods are accepted on Lunamavel.com:

  • Credit/Debit Cards: We accept payments through major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB

  • PayPal: PayPal is available as a secure payment option for all orders.

  • Other Payment Methods: We may offer additional payment methods, such as Apple Pay, Google Pay, or other secure online payment systems, depending on your location and the capabilities of our payment gateway.

Please note that payment methods may vary based on the country of residence and the checkout process.

2. Payment Processing

  • Secure Transactions: All payment transactions on Lunamavel.com are processed through secure, PCI-compliant payment gateways to ensure the safety and confidentiality of your payment information. Your sensitive payment information, including credit/debit card numbers and billing addresses, is encrypted and handled securely.

  • Payment Authorization: When you submit your payment information, we will first verify and authorize your payment method. If your payment is authorized, your order will proceed to processing. If we cannot verify your payment information, your order will be placed on hold, and you may be asked to provide updated or alternative payment details.

  • Payment Confirmation: Once your payment has been successfully processed, we will send you an order confirmation email. This email will include details of your order, the products purchased, and the total payment received.

3. Billing Information

  • Accurate Information: You agree to provide accurate and complete billing information, including your name, address, email, phone number, and payment method details. This is necessary to process your order and ensure smooth order fulfillment.

  • Billing Address: The billing address you provide must match the address associated with your payment method (credit/debit card or PayPal). If there is a discrepancy or a mismatch, your payment may be declined, and the order will not be processed.

  • Fraud Prevention: To protect against fraudulent transactions, we may perform checks to verify the authenticity of the billing and payment information provided. If any suspicious activity is detected, we reserve the right to cancel the order and notify the customer of the issue.

4. Currency and Pricing

  • Currency: All prices on Lunamavel.com are displayed in U.S. dollars (USD) unless otherwise specified.

  • Sales Tax: Sales tax will be applied to orders based on your shipping address and applicable state/country tax laws. The tax amount will be calculated during the checkout process and will be included in the final order total.

  • Pricing Errors: While we make every effort to ensure that all prices are accurate, there may be occasional pricing errors. If an error in pricing is detected after you place an order, we will contact you to notify you of the error and either offer you the correct price or cancel the order for a full refund.

5. Payment Authorization Holds

In some cases, a payment authorization hold may be placed on your card when you place an order. This is a standard procedure used by financial institutions to ensure that funds are available for your purchase. Please note that this hold is not an actual charge but a temporary authorization. The payment will only be charged once the order has been confirmed and shipped.

6. International Payments

  • Currency Conversion: For international orders, the payment will be processed in U.S. dollars (USD). Your bank or payment provider will convert the payment to your local currency at the applicable exchange rate. Please be aware that additional fees or conversion charges may apply, depending on your bank or card issuer.

  • Duties and Taxes: International customers may be subject to customs duties, import taxes, and other fees upon delivery. These charges are the responsibility of the customer and are not included in the order total at checkout. Please check with your local customs office for more information on duties and taxes before placing an order.

7. Payment Declines or Failures

  • Declined Payments: If your payment is declined, the order will not be processed, and you will be notified of the payment failure. You may choose to update your payment details or select an alternative payment method to complete your purchase.

  • Failed Transactions: In the event of a failed transaction, we will notify you by email or phone, and you may be asked to retry payment or use another payment method.

8. Payment Disputes and Chargebacks

  • Disputes: If you believe there is an issue with your payment or billing statement, please contact us immediately at info@lunamavel.com. We will investigate the matter and work to resolve any discrepancies or issues in a timely manner.

  • Chargebacks: If you initiate a chargeback (a payment dispute with your bank or credit card issuer) without contacting us first to resolve the issue, it may result in delays, fees, and the cancellation of your order. We encourage you to reach out to us before proceeding with a chargeback to resolve any concerns.

9. Refunds

  • Refund Process: If your order is eligible for a refund, we will issue the refund to the original payment method. Refunds typically take 7-10 business days to process, depending on the payment method and your bank or payment provider.

  • Refunds for Canceled Orders: If your order is canceled before shipment or if there are any issues with payment processing, you will be refunded in full. The refund will be credited back to your original payment method.

10. Payment Security and Privacy

At Lunamavel, we take your privacy and the security of your payment information seriously. We use industry-standard encryption technologies and secure payment gateways to ensure that your personal and payment information is protected throughout the transaction process.

For more details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with your payment, please don’t hesitate to reach out to us:

  • Email: info@lunamavel.com
  • Phone: 567-243-3218
  • Address: 15 Langtown Road, Toledo, Ohio, United States

Thank you for choosing Lunamavel! We look forward to providing you with the best shopping experience possible.